Refunds & Returns

Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here’s what we’ll do to put things right.

Damaged Items

All our parcels are carefully packed by hand instore, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, please notify us.

Please see To return an item for details of how this works.

To Return an Item

If you’re returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. This does not cover items specifically made for you, such as custom boxes, or food items which have an expiry date of up to 14 days after the date of dispatch

For our address details see Contact Us. This returns policy does not affect your statutory rights.

Cancelling an Item

You have the right to cancel the contract for the purchase of any item within fourteen days of delivery. This does not cover items specifically made for you, such as custom boxes, or food items which have an expiry date of up to 14 days after the date of dispatch. When you send the item back, please package it securely.

To cancel an item, or your whole order, please call us on 02082049888 during our open hours or use our contact us form on the website.

Our Return Address is:

Alwan Sweets and Nuts

425 Kingsbury Road

London

NW9 9DT

UK

For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt. Please note, in all other circumstances you would be responsible for the costs of returning items.