Frequently Asked Questions

How To return an Item

If you’re returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging.

For our address details see Contact Us. This returns policy does not affect your statutory rights.

How to cancel an Item

You have the right to cancel the contract for the purchase of any item within fourteen days of delivery. This does not cover items specifically made for you, such as wedding cakes, or food items which have an expiry date of up to 14 days after the date of despatch. When you send the item back, please package it securely.

To cancel an item, or your whole order, please call us on 02082049888 during our open hours or use our contact us form on the website.